Frequently Asked Questions

ICING:

Yes. Ice application reduces the body’s tissue temperature. When the tissue temperature is kept at around 10 degrees celsius, there is an immediate reduction of oxygen flow, inflammation, muscle spasm and pain. By applying ice within the first 48 hours of injury can help to minimise the swelling and therefore assist with controlling the associated pain.
The main effect of ice is to decrease nerve conduction velocity, thereby reducing pain from surface tissues. This allows your patient to perform their exercises and mobilise the area, which has a secondary effect of reducing swelling.
The RE3 Ice Compression pack will be able to assist with inflammation connected to overuse injuries and chronic pain. Please note never to ice a chronic injury before activity.
Yes , absolutely our products are safe to use post surgery. We created the post surgical value pack specifically upon request by our referring orthopaedic surgeons.
We have all probably used or recommended at one point in time the application of ice for 20 minutes every hour, or 20 minutes on/20 minutes off. If the goal is to reduce nerve conduction velocity and pain, and allow performance of exercise/mobility, this is enough. If you are trying to achieve a decrease in tissue temperature at the injury site, the depth of the injured tissue and the amount of body fat the patient has are also factors in the length of time that ice will need to be applied.
  • Active deep vein thrombosis or thrombophlebitis
  • Areas near a chronic wound
  • Cold hypersensitivity eg Raynaud’s, cryoglobulinema, hemoglobulinemia
  • Cold urticaria (cold allergy or hypersensitivity)
  • Impaired circulation
  • Over regenerating nerves
  • Tissues affected by tuberculosis
  • Haemorrhaging tissue
  • Untreated haemorrhagic disorders 
  • Areas with impaired circulation
  • Any areas of skin that are in poor condition or in the presence of infection

 

PRODUCT QUESTIONS:

While common gel packs may provide some level of comfort and relief, most will not reduce the temperature of the skin to below 13 degrees. Other packs using ice cannot be attached to the body in a way that is clinically effective. At RE3 our ice compression pack is designed to hold enough energy to be clinically effective but also offer comfort and mobility. The pack is fully self-contained. All in all, we just make icing easy.
We’ve never met a body we can’t fit. All of our products have been designed to fit everybody. The “cold source” (ice core blanket) can be positioned on the affected area and then fastened tightly by the fully adjustable compression brace (with low profile, high quality velcro). Ankle/Wrist/Elbow Ice Core Blanket 20cm x 15cm and Compression Brace 70cm circumference Knee/Leg/ArmIce Core Blanket 26cm x 26cm and Compression Brace 1m circumference. Shoulder/Hip/Glute Ice Core Blanket 25cm x 20cm and Compression Brace 80cm (plus 1m adjustable strap) Chest/Back Ice Core Blanket 25cm x 16cm and Compression Brace 1.2m circumference
We suggest putting the ice core blanket into the freezer as soon as you receive it and keeping it in overnight before the first use. We recommend always keeping the spare blanket flat in the freezer when not being used.
The ice core blanket can stay cool for several hours. It has been designed to be as user friendly as possible. Wrap the blanket around itself and store in the travel case with the compression brace to maintain temperature for longer.
Everyone is different, just as different areas of the body respond at individual times to icing. As a general rule we recommend checking the iced area every 5 minutes once the compression brace is first applied. If your aim is to reduce the tissue temperature at an injury site, then the depth of that injury will need to be considered in the length of time the ice is applied. NOTE: Remove the compression pack immediately if the injury appears bright pink or red (a significant change in colour from before attached the brace, indicating ice burn).
The RE3 Knee/ Arm/ Leg: Surgical value pack comes complete with two Ice Core Blankets to give even more flexibility to those requiring that extra comfort and support in the weeks following a surgical procedure where pain and swelling are at its worst.

ADMIN:

Once your order has been placed, you will be notified by email or text message that your package is on the way to your front door. Regional areas may take up to 7 days depending on your location.
We offer free shipping on all of our products within Australia. We have relationships with a range of couriers. All of our couriers offer a fully tracked shipping experience. We do provide an option for a $10 next day delivery guarantee for orders placed before 12pm (selecting “I NEED IT NOW!” at checkout. Note some regional/remote locations may take longer)
In Australia, most metropolitan locations will receive your RE3 Ice Compression Pack delivered to your door within 3 working days.
All online orders are shipped directly from our warehouse in Melbourne, Australia.
All online orders are shipped directly from our warehouse in Melbourne, Australia via DHL International Express. Deliveries arrive within 3 - 7 working days.
At RE3 our policy is simple, if you don’t love it, return it for free. Contact us within 30 days and we will give you a refund or replacement if you are not 100% satisfied. Please contact us at admin@re3.gobal and we will coordinate your return. All you have to do is have your item in perfect condition and your original sales receipt. We will issue you with a RMA – Return Material Authorization Number that must be included in the return along with the original sales receipt.
At RE3 our range of Ice Compression Packs have been designed and built to last. But sometimes the unexpected happens. We offer a 1 year limited warranty against defects in material and workmanship. This warranty only applies to the original owner and is void if the product is structurally altered, or is subject to stress beyond the physical limits of the materials used in the body or components, or is damaged as a result of abnormal use. Punctures to the Ice Core Blanket and normal wear to the item is not warranted. In order to make a warranty claim, please contact us at admin@re3.global and we will issue you with a warranty request form. Once your warranty claim is approved, we will issue you with a RMA – Return Material Authorization Number. The RMA and the original sales receipt must be included with your item. We will contact you to arrange collection at a time that suits you.
If you receive your RE3 Ice Compression parcel, only to find it has been damaged in transit (this should not be the case) , we will replace it as soon as possible for you. Simply contact us us at admin@re3.global

INSURANCE / CLAIMS:

Yes we have had customers claim RE3 Ice Compression Packs through their NDIS plan.This is best done via a referral from the customers physiotherapist, General Practitioner, Occupational Therapist or Surgeon.
This depends on your level of cover & nominated health insurer. We recommend checking with your nominated provider prior to purchase. We can provide a tax invoice with Australian Register Therapeutic Goods identifier number (ARTG) for insurance / claim purposes.
Yes we provide documentation for local community groups or organisations grant submissions. We ask that a minimum of 5 business days is allowed for anything more than a simple quote.
Unfortunately we don’t accept DVA cards for purchase but will provide tax receipts upon request.

If the above information has not answered your question, please don’t hesitate to contact us or on (03) 9013 3959

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